Funds added to your AplusOTP wallet are non-refundable under the following conditions:
The payment was successfully processed and the amount was credited to your wallet.
Services were rendered as described at the time of purchase.
2. Unused Wallet Balance
If you have unused wallet balance and wish to close your account, you may request a refund within 30 days of your last deposit. A processing fee of 10% or ₹50 (whichever is higher) will be deducted. Refunds will be processed to the original payment method within 7-14 business days.
3. Failed Payments
If a payment is deducted from your account but the amount is not credited to your wallet due to a technical error, please contact our support team immediately. We will investigate and resolve the issue within 24-48 hours.
4. Service Issues
If you encounter issues with our services:
If a purchased number does not receive the expected OTP, you may request a refund or replacement within 24 hours of purchase.
If we are unable to fulfill your order due to service unavailability, a full refund will be issued to your wallet.
Refunds for specific numbers are evaluated on a case-by-case basis.
5. Non-Refundable Items
The following are not eligible for refunds:
Numbers that were successfully used to receive SMS/OTP
Wallet balance used to purchase services
Promotional credits or bonus amounts
Referral earnings
6. Fraudulent Activity
We reserve the right to deny refund requests if we detect any fraudulent activity, abuse of our refund policy, or violation of our Terms and Conditions.
7. Chargebacks
If you initiate a chargeback with your bank or payment provider without first contacting us, your account may be permanently suspended. Please contact our support team before initiating any dispute.